Shipping policy

Standard Shipping

Delivery Time - up to 3 weeks (production+delivery) Delivery Cost - FREE (If Order value exceeds $75) , Fully tracked and signed service.

 

Returns/Cancellation

For fully custom/bespoke pieces we can't accept cancellation or returns after payment due to change of mind unfortunately, as all pieces are one off made to order. All sales are final once placed on site. If your piece is faulty or has any error, of course we can accept a return or replacement for you.

For pre-set designed signs, we can accept a return within 14 days of receipt if the product is unused and is in the same condition and packaged like when it was first received.

Please note that customers are responsible for any import fees, duties, or tariffs associated with their order. If you decide to return an item and any import fees have been incurred, these fees will not be refunded.

In the very unlikely case of your piece arriving broken or faulty, you have 7 days from the day of tracked delivery to let us know via email at customscapeart@gmail.com and we will deliver a replacement free of charge.

 

If you need any more help whatsoever, please don't hesitate to contact our team via email at customscapeart@gmail.com