runescape art wizard shaking hand to the customer after purchase.

Frequently Asked Questions

If you didn't find the answers, don't hesitate to contact us.

General

How long should I expect to wait before my product is delivered?

Neon LED Signs, Prints, Dioramas: From production to your doorbell, it takes around 2 to 3 weeks in total. The production process usually takes up to 3 days, after which we are ready to ship.

Standard Shipping: 14-21 days
Express Shipping: 4-12 days

Clothing: We are collaborating with our partners in the US, allowing us to offer lightning-fast delivery. From production to your home address, it takes up to 10 days.

Standard: Up to 10 days
Express: Up to 3 days

How many of each design do you produce?

We strictly adhere to a limited edition model for all our products. For each design, whether it's an LED Neon sign, t-shirt, or print, we only produce 100 units. Once these are sold, they won't be reproduced.

Can I ask for a refund?

When purchasing one of our products, you have 2 weeks to inquire about a refund if anything is wrong with your purchase. (It’s a good idea to have an opening/unboxing video as evidence). After the 2 weeks have passed, we offer a 12 month warranty, as we stand behind our product. Every case requires it’s own share of discretion.

Runescape LED Neon Signs

Can I customize my Runescape LED Neon Sign completely?

We are loyal supporters of creative freedom and individualism! Please contact us directly via private message with any ideas that you have! You are more than welcome to send examples of pictures and neon signs drawings.

What’s included in the package?

In your package, you will find:

1. A unique neon-style LED neon sign

2. Hanging screws + Hanging Chain and if you need additionally we can add Acrylic stand.

3. Regular outlet PLUG-IN or USB Type-A option (on your choice).



How long will my Runescape LED Neon sign last?

Typically, high-quality LED Neon Signs like ours have an average life expectancy from 50,000 to 100,000 hours if they are being properly taken care of.

Is my Runescape Neon LED Sign easy to install? Can I do it by myself?

Yes, you can easily install your neon piece all by yourself. All you need to do is use the hanging screws or acrylic stand that are included in your package.

How do I install an Neon LED Sign?

Each sign comes with pre-drilled holes and all necessary hardware for easy and secure mounting.

1. Choose a location.
2. Secure the sign using the included hardware.
3. Plug it in.
4. Enjoy.

Does the Runescape Neon LED Sign make any unwanted noise?

Absolutely not. Our Runescape Neon LED signs are completely noiseless. However, it is important to note that electric neon transformers output a very high frequency and the high-pitched resonance could possibly be detectable to some ears, but most likely not to others.

How hot can my Runescape LED Neon Sign get?

All our signs are made with LED Neon strips, so they have a very low voltage – no more than 12 volts. Because of this, the LED Neon lights will produce minimal heat, even if your sign is plugged in for weeks.

Are the Neon LED Signs safe?

Absolutely! Safety is our top priority. Our Neon LED signs operate at a low voltage, which makes them safe for use indoors. They are cool to touch, have a low risk of overheating, and are energy-efficient. 

How do I properly take care of my Runescape Neon LED Sign?

- Gently clean with a soft, dry cloth to remove dust, and use a slightly dampened cloth for tougher spots, avoid harsh chemicals.

- Keep the sign away from moisture or high humidity.

- Handle with care to avoid impact damage.

- Turn off when not in use to extend its lifespan.

- Ensure the power source and plug are secure and in good condition.

Following these steps will keep your sign glowing bright for years!

Note: The acrylic backing is sensitive to hard brushes and can easily scratch, so always use a soft cloth for cleaning.

Can I choose any font I desire for my Runescape LED Neon Sign or are my only options the already existing ones?

If you have a specific font you’ve set your eyes on, we would be more than happy to try and apply it to your custom led neon sign.

What if I want a Runescape Neon LED Sign but can't drill holes in my wall?

No worries! Our Runescape Neon LED signs come with an acrylic stand (or holder), allowing you to place your LED sign on your gaming desk, cupboard, speakers, or any flat surface.

Example of acrylic stand.

A close-up of a runescape Warrior ring led neon sign illuminated on a table, bringing the game's essence to life.
Can I use my Runescape Neon LED Sign outside?

No, because our neon LED signs are designed for indoor use only and lack waterproofing for outdoor conditions.

Are the LED Neon Signs waterproof?

No, because our LED Neon signs are not waterproof and should not be exposed to water or highly damp environments.

RuneScape Art - Glow-in-the-dark Prints on Canvas

Is your RuneScape Art originally made?

Yes, each and every one of our OSRS painting designs are made in-house and painstakingly crafted by hand. You won’t find these Old School RuneScape designs anywhere else, so you’re quite literally getting a one-of-a-kind piece of Runescape art.

What’s included in the package?

1. Print / Painting
2. UV Flashlight.
3. Mounting hook.

Can I order a custom painting from you?

Yes, you can order a custom painting from us. We offer a service to order custom art with your own design or idea. You can choose the size, shape, color, and theme of your painting, and we will create it for you with our glow in the dark paint. You can also send us a photo or an image that you want us to turn into a glow in the dark painting. To order a custom painting, please fill out our custom order form and we will get back to you with a quote and a preview of your painting.

What makes the Runescape Painting Glow-in-the-dark?

It comes from something called phosphorescent pigments mixed into the paint of your RuneScape art. These pigments absorb light when exposed to it and then release it slowly in the dark, creating the glowing efect. nlight or simply use the included UV flashlight. The used paint is durable and prepped for use, so no need to worry about it losing the shine!

How do I charge my OSRS Glow-in-the-dark art?

You can charge your glow in the dark art by exposing it to any light source for a few minutes. The best light sources are those that emit UV (ultraviolet) or blue light, such as black lights, LED lights, fluorescent lights, etc. You can also use natural light or sunlight. Avoid using incandescent or halogen lights, as they may not provide enough energy for your art to glow.

How long will my RuneScape Painting Glow-in-the-dark?

Depending on how it's charged and the type of light source, the glow can keep up for as long as 12 hours. To get the best shine, put the OSRS artwork where it gets a lot of sunlight during the day. That way, it'll be all set to light up your evening.

Will my Old School Runescape Print also Glow-in-the-dark?

Absolutely! Just like our OSRS paintings that light up when it gets dark, our Runescape Prints do the same!

Is the paintings used are non-toxic?

Yes, we prioritize the safety of our customers. The phosphorescent pigment we use in our paintings is certified non-toxic and adheres to all safety standards. You can confidently display our paintings in any living space without concerns about harmful chemicals.

What kind of pigment do you use for your glow in the dark art?

We use high-quality pigment that are made of strontium aluminate, which is a type of material that can produce a brighter and longer-lasting glow than the traditional zinc sulfide. Strontium aluminate is also non-toxic, eco-friendly, and durable.

Clothing

What materials are your clothes made from?

Our clothing is made from soft, comfortable fabrics. Each product page lists the exact materials used, so you know what to expect.

Are your designs exclusive?

Yes, all designs are original and exclusive to CustomscapeArt. You won’t find them anywhere else.

How do I find my size?

Every product page has a size chart. Measure yourself and compare to the chart for the best fit.

How to find size table instructions on product page.
What's included in the box?

1. Clothing
2. Brand or Gift Message (by your choice)

Are your clothes unisex?

Many of our items are designed to be unisex. Check the product description for specific details.

How should I wash and care for my clothes?

Care instructions are on each product page and on the label. Following these will keep your clothes looking their best.

Dioramas

Are the dioramas handmade?

Yes, every diorama is handcrafted by our artists, making each one unique.

Are your dioramas limited edition?

Enter the answer here

What's included in the box?

Diorama.

Can I request a custom diorama or changes to a design?

We do not offer custom dioramas or any customizations. All designs are sold as shown.

How big are the dioramas?

Sizes vary depending on the design. You’ll find the exact size listed on each product page.

What materials do you use for the dioramas?

Our dioramas are made from acrylic and cartoon paper, giving them a colorful and detailed appearance.

How do I care for my diorama?

Keep your diorama out of direct sunlight and dust it gently with a soft brush or cloth.