Refund policy

Return Policy

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, the item must:

  • Be in the same condition you received it — unworn or unused

  • Include all original tags

  • Be in its original packaging

  • Be accompanied by a receipt or proof of purchase

How to Start a Return

To initiate a return, please contact us at customscapeart@gmail.com. Once your return is approved, we will provide a return shipping label and detailed instructions on how and where to send your package.

Please note: Returns sent back without prior authorization will not be accepted.

Returns should be sent to:
Ežero gatvė 47, Riešės km., LT-14265

You can also reach out to us at customscapeart@gmail.com with any questions regarding your return.

Damages and Issues

Please inspect your order upon delivery. If your item is defective, damaged, or you receive the wrong product, contact us immediately so we can evaluate the issue and resolve it promptly.

Non-Returnable Items

Certain types of items are not eligible for return, including:

  • Custom or personalized items

  • Gift cards

If you're unsure whether your item qualifies for a return, feel free to contact us for clarification.

Exchanges

If you wish to exchange an item, the fastest way is to return the original item. Once the return is accepted, you can place a new order for the item you want.

European Union 14-Day Cooling-Off Period

If your order is being shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason — without providing justification. Items must meet the same return conditions: unworn or unused, with tags, in original packaging, and accompanied by proof of purchase.

Please note that customers are responsible for any import fees, duties, or tariffs associated with their order. If you decide to return an item and any import fees have been incurred, these fees will not be refunded.

 

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items) and gift cards. Please get in touch if you have questions or concerns about your specific item.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please note that customers are responsible for any import fees, duties, or tariffs associated with their order. If you decide to return an item and any import fees have been incurred, these fees will not be refunded.

 

Refunds

Once we receive and inspect your return, we will notify you if the refund is approved. If it is approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.

Please note that customers are responsible for any import fees, duties, or tariffs associated with their order. If you decide to return an item and any import fees have been incurred, these fees will not be refunded.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@customscapeart.com.